Overview of the order process:
- You fill out this form and hit “Order” below
- I send you an email to discuss any open questions (for example shipping costs)
- (If we agree) I send you an invoice
- You pay the invoice
- I send you the selected product(s) and the accompanying manual(s)
- You are happy 😀
I am very much aware that there are nicer order processes and frankly I hate any site that makes me enter address info & pay an invoice instead of simply offering Apple Pay or something similar. However given that I´d rather invent more stuff and take it bikepacking than do web design this is how it´ll be for the foreseeable future. Make this process a pain point for me by ordering a lot and recommending my stuff to your friends and I´ll reconsider 😉
Regarding time of delivery: Everything is made on demand. The whole process from initial contact via email (please check your spam-folder!) until the package arrives at your doorstep usually takes about 2 weeks within the EU.
Speaking of the EU: Currently shipping is limited to EU-Countries, the UK and Switzerland. I had quite some interest from US citizens, jumped through all the hoops involved and each time the combination of insured shipping, tariffs, taxes and wire transfer cost meant the total cost was prohibitively high and in the end they were not interested any more …
If I´m on vacation or if there are many orders in parallel it will take longer than 2 weeks. If that is the case I´ll write that in the initial email, so well before you commit to anything. And even when on vacation I usually read email once a day, so you’ll get fast feedback in any case (again: please check your spam-folder!).
